Islandwide · 24H Response

How Can We Help?

Dedicated local support for all Mellon products. Our Singapore-based team responds within 24 hours. No call centres, no overseas tickets.

WhatsApp Support hello@mellongp.com
WhatsApp — usually within 1 hour Email — within 24 hours

User Manuals

Step-by-step guides for all Mellon products — LED Wall, IWB, Digital Signage, and more.

Download Manuals →

Video Tutorials

Quick-start videos for CMS setup, IWB first use, and advanced configuration on our YouTube channel.

Watch Tutorials →
Simple Process

How Support Works

From the moment you reach out to the engineer walking out your door — here's what to expect.

1

Submit Request

WhatsApp, email, or the ticket form below. Include a photo or video of the issue if possible.

2

Within 24-48 Hours

Our engineer contacts you to diagnose the issue and schedule a visit if needed.

Common Questions

Frequently Asked Questions

Connect via HDMI cable to any of the 3 HDMI ports on the IWB. For wireless, use the built-in Miracast or connect to the same Wi-Fi network and use the screen-share function in the Sofia Whiteboard app. Full step-by-step instructions are in the User Manual.
Check that your USB is formatted as FAT32 and that video files are in AVI or MP4 format. The file names should not contain special characters. For Plug & Play models, the USB must be inserted before powering on. See the manual for supported formats. If the issue persists, contact our support team via WhatsApp.
Yes. The Argos S Series can replace N Series panels directly with the same mounting pattern in most cases. Contact our team with your current model number and we'll advise on compatibility and upgrade pricing.
Cloud models update automatically when connected to Wi-Fi if auto-update is enabled (on by default). For manual OTA updates, go to Settings → System Update in the CMS interface. For USB-based updates, download the latest firmware from our support portal and follow the instructions in the update guide.
We've Got You Covered

Open a Support Ticket

Urgent? Reach us directly:

WhatsApp · +65 8349 9201 · Usually replies within 1 hour hello@mellongp.com

Can't Find What You Need?

Submit your enquiry and our technical team will get back to you within 1 business day.

Your information is kept confidential per our PDPA policy.